Terms & Conditions

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Doorlux Ltd (” we” or “the seller”) sell our goods to you (the customer who placed the order) on the terms set out below. No other terms shall apply between us. These terms do not represent an agreement until we are in receipt of a signed or emailed order confirmation form. No work will be undertaken or order made on verbal instruction. Confirmation by email or hard copy is essential with receipt of 50% deposit, before we can place your order. Our estimated delivery time for doors is 8 – 10 weeks and subject to the conditions laid out under Delivery Service (below).


50% deposit (non-refundable) at time of the order and 50% two weeks prior to our product leaving the factory. Payment can be made by      BACS, account details for payment can be found on our invoice. Prices are quoted exclusive of VAT. Prices are subject to alteration without prior notice. Orders are accepted at the prices applying at the time of order.

All quotations are given and all orders are accepted on these terms which supersede any other terms appearing in Doorlux Ltd catalogue or elsewhere, and override or exclude any other terms stipulated or incorporated or referred to by the Buyer whether in accepting or purporting to accept any such quotations or in making or purporting to make any written order or in any negotiations and any course of dealings established by Doorlux and the Buyer.


Please check your order invoice and or quote carefully and contact us immediately by email or phone if there are any corrections required. The information on our documentation is what is provided to the factory for production. When you are satisfied that everything is correct please sign the Order Confirmation Form. An acceptance by email is also permitted.


We Deliver throughout the United Kingdom. All delivery charges are subject to change without prior notice. When goods are in stock you can collect from our registered office.

We will contact you when the goods arrive at our warehouse and provide you with a delivery date thereafter. We will not be liable for any claims arising as a result of delayed deliveries due to strikes, material shortages, weather conditions, damages, pandemics or any circumstances beyond our control.

Where part deliveries are required, an additional delivery charge will apply for each additional delivery. Additional delivery charges are to be paid in advance. Customers with small orders are expected to arrange for assistance once the delivery has been offloaded. Customers with larger orders are expected to arrange for a fork lift facility or hands on assistance to help to offload the delivery. A delivery driver should not be expected to assist in any offloading or transporting of products. It is entirely at the driver’s discretion to assist in offloading a delivery.

The Company shall not be liable for any delay in performing or failure to perform any of its obligations in relation to the Goods arising from circumstances beyond its control. Non-exhaustive illustrations of such circumstances would be Act of God, war, riot, explosion, abnormal weather conditions, fire, flood, strike, lockout, Government action or regulations, delay by suppliers, accidents and shortages of materials, labour or manufacturing facilities.

If such delay or failure persists for more than 3 months then either party shall be entitled to terminate the Contract but the Buyer shall remain liable to pay for Goods delivered prior to the date of such cancellation.


Please check the goods supplied and notify us of any faults within two working days of receiving the doors. This must be done before fitting. We cannot accept any complaints after the goods have been fitted. In the event of the goods requiring replacement, the liability of Doorlux Ltd will not exceed the replacement value of the faulty goods. Doorlux Ltd will not be responsible for any incidental work or expenses arising out of or because of any defect in our product, or bad workmanship applied to our products. If a fault rather than defect develops after a door is fitted, written notice of the fault must be sent to us within 12 months from the date of delivery. We reserve the right to repair or replace the said product.


Our doors are made to order and therefore are non-returnable and no credit can be given. A deposit of 50% of the total value of any stock item or custom made order is required at the time of ordering. If the order is cancelled the deposit will be retained to contribute towards covering our costs. Orders cannot be amended once they have been placed with the factory.


From the date upon arrival of your doors, we will store these free of charge for a duration no longer than one week (seven days), thereafter we will charge market rate storage fees per pallet.


Doorlux Ltd will not share any information with third parties in relation to marketing. Contact information will never be shared without consent. Doorlux Ltd may share some information with our partners to assist with delivery of products, such as customers address at the time of delivery.

The Doorlux Ltd website makes use of cookies. These are small text files installed in your machine that will assist in marketing. For more information regarding cookies, please see this page.


Images and timber colours on our website and in our brochures are used to represent the design of the doors. Designs and colours of the images should not be taken as a true reflection of the doors that we would deliver. We would always advise you to visit our showroom for a better representation of colour and design. Timber is a natural product and therefore is liable to colour variations. Manufacturers and suppliers try to colour match the timber in each door but are not able to give a guarantee that one door will match another.


Every door is guaranteed for 24 months from the date of purchase against faulty materials or manufacture, providing it is stored and treated in accordance with our recommendations.



Store in a cool, dry atmosphere and keep flat. Do not store or hang in a newly plastered room or suddenly expose to central heating or other forms of direct heat, including radiators which can cause warping or bowing.


Regular maintenance will ensure your door stays in good condition for many years. Check the condition and if appropriate apply the finishing materials in accordance with the manufacturers’ instructions. The placing of an order by the customer shall indicate acceptance of these Terms and Conditions and their reasonableness.


The goods or materials supplied are on the basis that they conform to the written descriptions contained on the order or confirmation where supplied. No warranty can be given that the goods or materials supplied conform to the sketch plans or drawings provided to The Company by The Customer or to illustrations or descriptions in catalogue or trade literature.

In the event that The Company provides estimates of quantities or measurements on the basis of drawings and/or Bills of Quantities and/or specifications submitted by The Customer, The Company shall exercise reasonable care in providing such but The Company accepts no liability for inaccuracies in the estimates or calculations.

Any goods manufactured to the design or specification of The Customer or its experts or detail taken off plans supplied by The Customer are produced without warranty of any kind except their compliance with the design or specification.

The Customer will unconditionally fully and effectively indemnify The Company in respect of any claim, cost or expenses, losses or demands resulting there from including the infringements of patent, copyright, design, trademark or any industrial or intellectual property rights resulting from The Company’s use of the said design or specifications. Confirmed orders are based on the plans and specifications supplied by The Customer where applicable. The Customer shall check the specification and quantities quoted and shall be deemed to have accepted the specification and quantity specified when placing the order. The Company will not accept responsibility for incorrect specification and quantity supplied by The Customer.

The Customer is deemed to be fully conversant with the nature and performance of the goods and materials supplied to it including any harmful, hazardous or dangerous effects resulting from their usage or misuse and shall not be reliant in any way upon the advice, skill or judgement of The Company or its servants, agents or employees who are not authorised to make any representations concerning the goods whatsoever other than those confirmed by the Chairman or Director of The Company in writing.

To the extent that any third party goods or services supplied to The Company validly excludes, restricts or limits its liability to The Company in respect of goods or materials supplied or any loss or damage arising in connection therewith then the liability of The Company to The Customer in respect of such goods and materials shall be correspondingly excluded, restricted or limited. The Customer shall be entitled to receive details of any such exclusion, restriction or limitation upon request to The Company.

If the materials are supplied to The Customer of a specified grade no warranty is given that the grade will be suitable for the purposes required by The Customer.


Should any provisions of these terms and conditions be held by a competent authority to be invalid or unenforceable in whole or in part then the validity of the remaining provisions shall not thereby be affected.


The Company or The Customer may give written notice to the other of any question, dispute or difference, which may arise between them in relation to, or in connection with the contract, and they shall have the right to arrange a meeting between each other to discuss such matters. In the event that such a meeting is not arranged the same shall be referred to the arbitration of a person mutually agreed upon or failing agreement within one calendar month of some person appointed by the President of The Institute of Arbitrators. The submission shall be deemed to be a submission within the meaning of the Arbitration Act 1950 or any other statutory modification or re-enactment thereof.


This contract shall in all respects be construed and operate as an English contract in conformity with English Law and The Company and The Customer agree to submit to the jurisdiction of the English Courts.

Doorlux Ltd

Registered Office: Unit 16, Ultramax Business Park, Millfield Road, Horbury, WF4 5FF

Registered in England and Wales No: 11734456

VAT No: 342464019